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WorkOutLoud is Enterprise Collaboration. We focus on the way you work today. We are revolutionizing the way your customers experience your organization.

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WorkOutLoud

WorkOutLoud Blog

URL:http://wol.workoutloud.com/Blog/workoutloud
  • The Customer Experience Platform... A Bigger Vision
    Today’s customers’ have high expectations of value and relevance. Today’s customers are savvy, aware, and connected. They want information, connections, and collaborations that are relevant and timely. They want you to remember who they are, what they purchased, and how they use your products. They desire efficient ways to search and place high value on information you help them discover based on their needs. They want to know they are among other customers just like them. They want the right answers to the right questions. Finally, they want to share their experience with others and to learn of other’s experience.
    View Article »
    Author: Eric Lopez
    Written: Monday, June 19th, 2017 - 8 Days ago
    Published
  • [New Product] Introducing WorkOutLoud SmartNPS™
    SmartNPS™ provides an simple and easy way to deliver NPS and related questions to your customer and is an integrated function within the WorkOutLoud Customer Experience platform. NPS (Net Promoter Score) is an effective algorithm for clearly identifying a “score” for a customer relationship or virtually any “subject matter” you would like to use an NPS approach to understanding how the customer values the company, product, service, or individual.
    View Article »
    Author: Eric Lopez
    Written: Saturday, June 10th, 2017 - 18 Days ago
    Published
  • “We decided to go in a different direction…”
    Why you might need to map the customer journey Everyone’s been there You get the call… your customer has decided to “move in a different direction.” You know what that means. To not put too fine a point on it, they just fired you. So, the conversation moves from some obligatory, futile attempt to persuade the customer not to move to eventually discussing how that relationship will wind down. This conversation is never good.
    View Article »
    Author: Eric Lopez
    Written: Tuesday, April 18th, 2017 - 2 Months ago
    Published
  • Some simple facts about the customer experience
    Creating a competitive edge, 39% of CEOs rated Customer Experience as the most effective - almost 2-1 over the next method: Talent. (CRM Magazine/2017) It’s complex - on average it takes at least 5 software solutions to execute a simple customer collaboration event and to keep the customer conversation going. CMOs are under pressure to acquire, grow, and keep customers who are technically and socially connected with one another.” - From The Path to 2020 ~ Economist Intelligence Unit (EIU) (The Economist Research Division)
    View Article »
    Author: Eric Lopez
    Written: Monday, April 10th, 2017 - 2 Months ago
    Published
  • Who Is Running Your Company?
    It is NOT the CEO that runs the company, it’s the customer’s voice that drives the company to successful growth and opportunities. Although, the CEO is able to lead though the customer’s vision showing that the company does really care and wants to make the customer successful.
    View Article »
    Author: Loring Kaveney
    Written: Thursday, March 9th, 2017 - 3 Months ago
    Published
  • Why they come...
    Why do your users come to your customer community? They come to review the calendar for upcoming education meetings – web and face to face. They come to connect with others like them They come to follow the activities of a special interest They come to ask a question...
    View Article »
    Author: Claire Florin
    Written: Thursday, February 16th, 2017 - 4 Months ago
    Published
  • Have an Idea? Share It!
    The number one question that I continue to hear is: How can I save time after sharing my idea? Entrepreneurship is trending as well as coffee shops and breweries supporting thousands of wireless idea creators because of the resources that are available, the outreach through social sites and online communities.
    View Article »
    Author: Loring Kaveney
    Written: Friday, February 10th, 2017 - 4 Months ago
    Published
  • Listen and Stop Talking
    When you listen and stop talking, you might be able to take in more information as well as earn more respect by allowing other people to have a voice. You also may benefit from others opening up and trusting you more which creates stronger business relationships. There have been many times when I have been at a conference or networking event with many Elephants in the room.
    View Article »
    Author: Loring Kaveney
    Written: Friday, January 6th, 2017 - 5 Months ago
    Published
  • "I'm Not a Salesperson!"
    Everyone is a Salesperson! I once heard someone tell me that they were not a Salesperson. Although their mouth stated that, I did not believe it and laughed thinking to myself that I need to clear the notion that many people have about Salespeople.
    View Article »
    Author: Loring Kaveney
    Written: Tuesday, November 29th, 2016 - 6 Months ago
    Published
  • Fading Business Loyalty
    Loyalty can be a good thing, although it can also be bad and what I mean by that is when wanting to be loyal you might be losing money because you trust the business. Business is just business and everyone is trying to make money just like you. Have I confused you? Good. Hear me out…I just had a AHA experience and had to share to help protect others like me trying to run a successful smart business.
    View Article »
    Author: Loring Kaveney
    Written: Thursday, October 27th, 2016 - 8 Months ago
    Published
  • Let's be clear...
    Let's be clear - the market has changed. you can not afford to lose a customer once you have them. customer retention and customer wallet growth are top strategies regardless of your industry.
    View Article »
    Author: Eric Lopez
    Written: Tuesday, September 6th, 2016 - 9 Months ago
    Published
  • Customer Communities in 2016
    What is the state of online community in 2016? As I noted in my recent round-up of enterprise tech to watch in 2016, the social business industry -- which largely runs on community platforms and is the center of gravity of the practice -- is in the midst of a growth surge, with compound annual growth of 26% expected through 2019 to become a $23 billion industry. This is a significantly higher growth rate than the entire big data industry, and so it's good evidence that we'll continue to see communities become ever more integral to everything we do. The reason online communities are being used more is simple: Communities have become very efficient and effective vehicles, especially in certain high value functions, for connecting people and information together, while making the resulting knowledge collectively easy to wield and reuse across a wide variety of business functions. For years now, the respected The Community Roundtable has been tracking the growth of the industry and sharing its data with the world, especially with its widely-followed annual State of Community Management report, or SOCM. The recently released SOCM for 2016 has by far the largest data sampling ever, with data from 339 community programs from around the world.
    View Article »
    Author: Eric Lopez
    Written: Tuesday, August 30th, 2016 - 9 Months ago
    Published
  • What does it all mean??!!
    Keeping your information relevant People tend to be most engaged with your community when the relevancy of information is aligned with their interests and goals. If a user was to enter a site with no content or too much extraneous content they are more likely to not continue forward. However, if the user is immediately confronted with content and functions that are relevant to their daily needs – the potential for continued engagement improves exponentially.
    View Article »
    Author: Eric Lopez
    Written: Monday, June 13th, 2016 - 1 Year ago
    Published
  • Let your Customers Self-Organize!
    Customers involved with complex, sophisticated, and mission-critical business applications/products have a natural need to organize themselves into groups that represent their nuanced and general needs of their role with these products.
    View Article »
    Author: Eric Lopez
    Written: Thursday, June 2nd, 2016 - 1 Year ago
    Published
  • Keeping your customers forever...
    Our passion is to help your organization improve the customer experience through collaboration, sharing, and building critical business relationships between the people who use and support your products.
    View Article »
    Author: Eric Lopez
    Written: Friday, April 29th, 2016 - 1 Year, 1 Month ago
    Published
  • Spent some time with University of Minnesota Entreprenurial group today!
    WorkOutLoud's Loring Kaveney and Eric Lopez had the honor and privilege to speak at the University of Minnesota's Carlson School of Management's Entrepreneurial group this afternoon on campus. A lively and intimate discussion talking about bootstrapping, failures, successes, networking, legal, marketing, and even how serendipity plays a key role in successful start-ups. Tremendous interaction from some very thoughtful young entrepreneurs. Impressed not only with the number of companies that these kids are driving, but also the global nature of a couple of the businesses... mostly Juniors, a few seniors, and even one high school kid that goes full-time at the UofM... Smart!
    View Article »
    Author: Eric Lopez
    Written: Thursday, November 5th, 2015 - 1 Year, 7 Months ago
    Published
  • Simple and Smart Profiling
    How comprehensive is your platform's profiling features? Member/Customer Profiling represents the most important and foundational features of any community platform and implementation. The Profiling capabilities of your platform have the potential to benefit you and your constituents most and can make the difference in many areas. From suggestions and connections, to information accuracy and analytics. Both the owner and the members/customers benefit from a complete and accessible profile based on end-user administration and policy driven business rules.
    View Article »
    Author: Eric Lopez
    Written: Tuesday, October 27th, 2015 - 1 Year, 8 Months ago
    Published
  • Excited to see the Infor/Lawson user community come on board!
    Welcome Infor/Lawson users! Excited to see our Infor/Lawson community begin to come into their new community powered by WorkOutLoud! This new community helps them manage their members, network, collaboration, events, surveys, and more and will consist of more than 30K users.
    View Article »
    Author: Eric Lopez
    Written: Friday, October 23rd, 2015 - 1 Year, 8 Months ago
    Published
  • More than just a community of users...
    More than just a community of users, Digital Concourse, powered by WorkOutLoud also has some of the best and most important product and service vendors supporting our efforts to benefit you and your organizations. Check out Charity Araoz of Lexmark - we help Lexmark be more successful and in turn, they help you be more successful!
    View Article »
    Author: Eric Lopez
    Written: Thursday, October 22nd, 2015 - 1 Year, 8 Months ago
    Published
  • Managing your community group with integrated Member Management
    Professional business communities sometimes require specific exlusivity, security, and even fees. With WorkOutLoud's Member Managent "App", we can integrate your user community experience with member validation, payment, start and stop dates, and more. In addition, our algorithms can detect people of specific organizations that apply to a specific membership.... By using our tools, we help you deliver membership opportunities to both organizations AND/OR individuals.
    View Article »
    Author: Eric Lopez
    Written: Wednesday, October 21st, 2015 - 1 Year, 8 Months ago
    Published
  • Getting ready to release our latest collaboration app - WorkOutLoud Events
    Introducing WorkOutLoud Events Getting ready to release our latest addition to the WorkOutLoud Enterprise Collaboration platform... WorkOutLoud Events - Rolling out in October in two major markets. More to news to come.
    View Article »
    Author: Eric Lopez
    Written: Monday, September 28th, 2015 - 1 Year, 8 Months ago
    Published
  • Startup Grind is proud to announce Minneapolis, MN. chapter
    Startup Grind is proud to announce Minneapolis, MN. has been added to their list of many cities around the world to focus on successful experiences of being an Entrepreneur. Minneapolis Entrepreneurs believe in the power of collaborating with peers around great successes and learning failures.
    View Article »
    Author: Loring Kaveney
    Written: Wednesday, September 16th, 2015 - 1 Year, 9 Months ago
    Published
  • On-boarding made simple
    On-boarding new users is easy... This video shows a customer who has deployed their community with our single-sign-on functionality - we are tightly coupled to their customer system... from there user is simply walked through the remainder of the process based on their implementation... Simple.
    View Article »
    Author: Eric Lopez
    Written: Monday, September 14th, 2015 - 1 Year, 9 Months ago
    Published
  • 9/11, Never forget
    911 - Never forget... It directly touched our "Lawson" family when we lost our colleague, Tim Haviland. Tim worked in Marketing at our Lawson Godward office. He actually sat a couple of desks behind me. I remember his lanky body lumbering in fresh from his bike ride in, backpack, and a great big nerdy - yet, intellectual smile. He lived in St. Paul at the time... He was quick with his dry wit and a great big smile! Truly a pleasant and fun, quirky guy.
    View Article »
    Author: Eric Lopez
    Written: Friday, September 11th, 2015 - 1 Year, 9 Months ago
    Published
  • A Better Way to Search
    Search and Collaboration go hand-in-hand. People want to connect with others like them or have interests that interest them. WorkOutLoud has integrated a powerful, customizable Profile graph (Extended Profile) with user defined profile tags, delivering a delightful and beneficial search experience. A search experience that produces results by connecting you with people you need to connect with!
    View Article »
    Author: Eric Lopez
    Written: Thursday, August 27th, 2015 - 1 Year, 10 Months ago
    Published
  • What Community Managers Dream About
    WorkOutLoud delivers integrated analytics for your Community, Group, Blog, Connections, Advertising, Profiles... and just about anything that has a number to it! Why is this important? Because you can't improve if you don't have the right information, in a timely manner, available everywhere. 100's of KPI's related to your community come standard with our platform!
    View Article »
    Author: Eric Lopez
    Written: Monday, August 24th, 2015 - 1 Year, 10 Months ago
    Published
  • Twitter Standards and SEO
    Did you know that all of your content; blogs, Messages, Profile Pages, Groups, and more... are SEO optimized and support native Twitter SEO integration? Just one of the benefits with working with our social platform. Simple and professional results at all times. Why is this different? Because believe it or not, many companies do not support the Twitter standard... and many times, do not support SEO standards at all. Why does this matter? Because you want your content to be found, to be searchable, to be discoverable! You don't need to know how to do this... WorkOutLoud has your back!
    View Article »
    Author: Eric Lopez
    Written: Tuesday, August 4th, 2015 - 1 Year, 10 Months ago
    Published
  • No Coding Required
    Look... no coding! WorkOutLoud is so tailorable through it's Collaboration Foundry, your Community Managers can be truly in control. In this case "Laurie" wanted to wait to have her customer's profiles to be publicly viewable outside the network. With one setting, she can turn it off. Later, when she is ready to "roll out" the feature of public profile sites, she simply clicks the option. That's simple!
    View Article »
    Author: Eric Lopez
    Written: Monday, August 3rd, 2015 - 1 Year, 10 Months ago
    Published
  • Less than One Minute Customer Communications
    Don wants to “Work Out Loud” Let me introduce you to Don. An effective executive and owner of one of the largest and well known organizations in his industry. Don is an engaged executive and does not hesitate to engage directly with his customers. Don’s day is always full of activity so when Don uses tools, he wants those tools to be simple and effective. Don’s organization is one of WorkOutLoud’s customers and delivers a branded, private community to his customers. Don had something he wanted to share with the entire customer base. Previously, Don’s team sent out an email communication using a popular outbound email tool. He wanted to share this communication.
    View Article »
    Author: Eric Lopez
    Written: Sunday, August 2nd, 2015 - 1 Year, 10 Months ago
    Published
  • Because no two communities are alike
    No two communities are alike... that is why WorkOutLoud Foundry technology is a must have feature to tailor your community to your exact standards. From strong capabilties that require no coding to advanced capabilities that allow you to integrate into your existing systems. Becase... No two communities are alike. #WorkOutLoud #100TimesBetter #WOLFoundry
    View Article »
    Author: Eric Lopez
    Written: Tuesday, July 7th, 2015 - 1 Year, 11 Months ago
    Published
  • A Collaboration Office for your Customers
    Why do your customers know more about your competition's products than your own products? Many times, they simply don't know what more you have. You must engage regularly with information and collaboration that is meaningful to them.
    View Article »
    Author: Eric Lopez
    Written: Monday, July 6th, 2015 - 1 Year, 11 Months ago
    Published
  • Social Business Applications Ride a Growth Wave via ChannelInsider.com
    Enterprise Social is here to stay - Check out this analysis from 451 Research (http://451research.com/) or read the blog from ChannelInsider.com (social-business-applications-ride-a-growth-wave
    View Article »
    Author: Eric Lopez
    Written: Thursday, June 25th, 2015 - 2 Years ago
    Published
  • WorkOutLoud Foundry – An Integration Example
    The WorkOutLoud Foundry is... an optional set of authentication tools, API’s, and integration capabilities that allow your development team to seamlessly integrate your systems into WorkOutLoud. It is a built-in set of tools to make integration simpler and more effective.
    View Article »
    Author: Eric Lopez
    Written: Wednesday, June 24th, 2015 - 2 Years ago
    Published
  • WorkOutLoud, 100 years ago
    This is our office in the Minneapolis Grain Exchange 100 years ago... still a lively place and it looks like people were prone to "WorkOutLoud" even back then. Note the collaboration going on and the guys tending to the "feed" on the chalkboard. #workoutloud #wearepartofhistory #minneapolis Workoutloud.com
    View Article »
    Author: Eric Lopez
    Written: Tuesday, June 23rd, 2015 - 2 Years ago
    Published
  • Shareable videos are the bomb...
    Andrew, our Creative Director at WorkOutLoud living life to the fullest @ Breckenridge... Pezigns Pezios. This is an example of one of the features of WOL Blogs. ‪#‎WorkOutLoud‬ ‪#‎100TimesBetter‬
    View Article »
    Author: Eric Lopez
    Written: Tuesday, June 16th, 2015 - 2 Years ago
    Published
  • The WorkOutLoud Foundry
    The WorkOutLoud Foundry is designed to provide the world the ability to extend and integrate to our customer collaboration platform. Unlike other customer communities, WorkOutLoud is an open platform. Supporting integrated OAuth API's, push and pull API's and form services - from integration to tools like GMail, Box, and MS Office to all new "Apps" - WorkOutLoud is ready for the needs of your business. In today's world, we believe that solutions chosen today, must remain relevant to your organization tomorrow. We also know we need the world of imagineers, developers, designers, and business people to help us build out the functionality that is necessary. Already with our initial customers, we are all benefiting from this new approach.
    View Article »
    Author: Eric Lopez
    Written: Wednesday, June 3rd, 2015 - 2 Years ago
    Published
  • Communicate more effectively
    Communicate broadly and specifically based on the needs of each member... The WorkOutLoud Portal is our interactive communication tool for your communities to stay informed on the things they need to know. #WorkOutLoud #100TimesBetter #WOLPortal
    View Article »
    Author: Eric Lopez
    Written: Monday, June 1st, 2015 - 2 Years ago
    Published
  • Implementations generate great ideas!
    Utilizing our new "WorkOutLoud Collaboration Foundry" for single sign-on and API integration. More about this new part of our platform and how it benefits our customers later this summer. ‪#‎WorkOutLoud‬ ‪#‎WOLFoundry‬ ‪#‎100TimesBetter‬ @CoCoMSP
    View Article »
    Author: Eric Lopez
    Written: Friday, May 29th, 2015 - 2 Years ago
    Published
  • May 18th, 2015 - WorkOutLoud launches this week
    After one full year of imagination, re-imagination, planning, developing, and pulling together as a team, we are ready to begin launching WorkOutLoud… and we kick it off while further launching two enterprise communities representing more than 30K customers. A very exciting time for WorkOutLoud and our customers.
    View Article »
    Author: Eric Lopez
    Written: Monday, May 18th, 2015 - 2 Years, 1 Month ago
    Published
  • What We do and Why it Matters
    Just taking a moment to say a little bit about us... WorkOutLoud is Enterprise Collaboration. We focus on the way you work today, revolutionizing the way your customers experience and benefit from your organization. Communication, Collaboration, and Achievement
    View Article »
    Author: Eric Lopez
    Written: Thursday, April 23rd, 2015 - 2 Years, 2 Months ago
    Published
  • WorkOutLoud - Enterprise Collaboration, Coming May, 2015
    WorkOutLoud is an ambitious endeavor involving many people and companies that have an interest in changing the way companies work with their customers... Though it's been a year in the making, we have been working on this idea with tens of thousands of users since 2002. Coming May, 2015 - WorkOutLoud is Enterprise Collaboration, the way you work today, revolutionizing the way your customers experience your company and your solutions.
    View Article »
    Author: Eric Lopez
    Written: Tuesday, April 21st, 2015 - 2 Years, 2 Months ago
    Published
  • What's with the Happy Monday Postcards?
    WorkOutLoud.com is coming! First of all... YES, we have a new collaboration solution focused on customer/product centric businesses coming out spring, 2015. At this time we are targeting mid-April. We are currently still building out functionality and market testing the new concepts, designs, and user functionality. We have a strong advisory board representing the Retail, Healthcare(Payer), Higher Ed, and Government. Our advisors have many years of collaboration as well as large scale enterprise system experience under their belt and we appreciate their involvement.
    View Article »
    Author: Eric Lopez
    Written: Monday, February 2nd, 2015 - 2 Years, 4 Months ago
    Published
  • Welcome to WorkOutLoud...
    Welcome to WorkOutLoud... We have been working on a set of new ideas for Enterprise Collaboration that we believe will innovate and improve the relationship between your company and your customers.
    View Article »
    Author: Eric Lopez
    Written: Monday, January 12th, 2015 - 2 Years, 5 Months ago
    Published
  • The Machine Is Us
    A look back to the early days of social and Web 2.0. Love this video and can still get inspiration from the thoughtful perspectives, music, and production.
    View Article »
    Author: Eric Lopez
    Written: Wednesday, January 1st, 2014 - 3 Years, 5 Months ago
    Published
  • Collaborative data – Social Business path forward
    I had the privilege of reviewing one of the leading ERP vendor’s social strategies last week and must say I was pleasantly surprised. As you may or may not know, I have been focused on Social Collaboration for business since 2003 with my former initiative, Digital Concourse, where we focused on collaboration with the business users of ERP and technology.
    View Article »
    Author: Eric Lopez
    Written: Monday, February 18th, 2013 - 4 Years, 4 Months ago
    Published
  • What is Social Business?
    Social Business can mean many things to many people. Of course you have what could be called “classic” social business; the implementation of popular social sites into your marketing strategy. But that’s not what I am talking about here.
    View Article »
    Author: Eric Lopez
    Written: Thursday, February 14th, 2013 - 4 Years, 4 Months ago
    Published
  • It’s a game of inches… it’s time to get started!
    Ok – Let’s assume you have assessed your situation. You focused on SEO, you focused on your social strategy, your players are in place, and you are ready to start “socializing”. You feel you did a good job on the context of your contribution themes with education and unique insight playing a core role in your efforts. You have talked with customers and your own internal experts to decide what’s important. Now what?
    View Article »
    Author: Eric Lopez
    Written: Tuesday, January 29th, 2013 - 4 Years, 4 Months ago
    Published
  • First things first – What is your perspective?
    Let’s start by first asking some simple questions. This is not exhaustive by any means, but it would be the questions I would ask a customer as they consider upgrading their marketing initiatives.
    View Article »
    Author: Eric Lopez
    Written: Sunday, January 13th, 2013 - 4 Years, 5 Months ago
    Published

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