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Alex Lopez
Eric Lopez
Loring Kaveney

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Kaveney Loring
Lopez Eric
Lopez Eric (WOL)
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Tue, July, 21st 2015
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Omar Reece Feedback
BC:
Part of a larger conversation, but check out http://swoopanalytics.com
SWOOP Analytics :: Home
swoopanalytics.com
Part of a larger conversation, but check out http://swoopanalytics.com
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Eric Lopez
Interesting...
Interesting...
Thu, July, 16th 2015
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Omar Reece Feedback
BC:
#feedback I think the daily digest is a good start. One use case that I've seen utilized quite heavily is the ability to immediately get an email based on pre-set and opt-in conditions. For example, give me the option to receive an email when a there is a post or comment in a group, or when I receive a message in the tool. Typically I've seen this type of notification rolled out first, and then as a community matures, you then  Read more...move into the daily digest format (not the other way around). The reality is many companies and users are still stuck in email, so to get their adoption moving in the right direction, appeasing to their email preferences is one way to get them engaged into your solution. Show less...
#feedback I think the daily digest is a good start. One use case that I've seen utilized quite heavily is the ability to immediately get an email based on pre-set and opt-in conditions. For example, give me the option to receive an email when a there is a post or comment in a group, or when I receive a message in the tool. Typically I've seen this type of notification rolled out first, and then as a community matures, you then move into the daily digest format (not the other way around). The reality is many companies and users are still stuck in email, so to get their adoption moving in the right direction, appeasing to their email preferences is one way to get them engaged into your solution.
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Wed, July, 8th 2015
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Omar Reece Feedback
BC:
Have you guys talked about having differentiation around posting type? I was expecting to see the option to post a question as a post type=question. Question post types would then have answer (instead of a comment or reply). A selling point that I see is being able to have metrics around speed to answer or percent of questions that have an answer. This helps you demonstrate the value of a community, where members can begin to count on leveraging the community to find answers to their  Read more...questions. If you bury questions as general posts, you lose the ability to differentiate between the two, and I see a clear difference. I can see it now, Our communities, on average, see an answer to a question posted within 5 minutes 90% of the time... That would be one measurable engaged and valuable community (that had those types of statistics). Show less...
Have you guys talked about having differentiation around posting "type"? I was expecting to see the option to post a question as a post type=question. Question post types would then have answer (instead of a comment or reply). A selling point that I see is being able to have metrics around speed to answer or percent of questions that have an answer. This helps you demonstrate the value of a community, where members can begin to count on leveraging the community to find answers to their questions. If you bury questions as general posts, you lose the ability to differentiate between the two, and I see a clear difference. I can see it now, "Our communities, on average, see an answer to a question posted within 5 minutes 90% of the time..." That would be one measurable engaged and valuable community (that had those types of statistics).
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Eric Lopez
I like that. We are doing some prep work on different group typed that display differently and are geared towards different types of collaboration styles. I like your idea though
I like that. We are doing some prep work on different group typed that display differently and are geared towards different types of collaboration styles. I like your idea though
Omar Reece
Something like 2 choices, "Begin a Conversation" and "Ask a Question". I've even seen where there was logic to look for question marks if the user selects "begin a conversation" asking the user if he/she was sure it isn't a question? Then conditionally, it would say "answer" for the space (instead of add a comment/reply) where answers could be provided and finally logic to mark an answer as "good" or "right" (something like that).
Something like 2 choices, "Begin a Conversation" and "Ask a Question". I've even seen where there was logic to look for question marks if the user selects "begin a conversation" asking the user if he/she was sure it isn't a question? Then conditionally, it would say "answer" for the space (instead of add a comment/reply) where answers could be provided and finally logic to mark an answer as "good" or "right" (something like that).
Eric Lopez
I like that!
I like that!
Omar Reece
#postingtype
#postingtype
Eric Lopez
Hey Omar - Still need to hook up hashtags w/in the comment level. Sorry about that! 😀
Hey Omar - Still need to hook up hashtags w/in the comment level. Sorry about that! :-)
Omar Reece
I was just testing out hashtags and search. I was looking to see if it was going to give me hashtag suggestions as I typed it out 😀
I was just testing out hashtags and search. I was looking to see if it was going to give me hashtag suggestions as I typed it out :)
Eric Lopez
On our enhancement list... major deal isn't it. If you don't always know what it is.
On our enhancement list... major deal isn't it. If you don't always know what it is.
Omar Reece
one school of thought is to pivot most of your searches in communities off of hashtags--therefore it is a training opportunity for your community members to fully leverage the use of them. I guess it comes down to your theory on searchability overall, and how to mine the great content that your community builds up over time without having to have a great memory!
one school of thought is to pivot most of your searches in communities off of hashtags--therefore it is a training opportunity for your community members to fully leverage the use of them. I guess it comes down to your theory on searchability overall, and how to mine the great content that your community builds up over time without having to have a great memory!
Eric Lopez
I am with ya... all the way. Just not there yet - close. We have all the internal plumbing, just need to expose it. What day are you coming in?
I am with ya... all the way. Just not there yet - close. We have all the internal plumbing, just need to expose it. What day are you coming in?
Eric Lopez
We also have email notifications to share with you... having some issues on production machine - my sysadmin is in on Thurs - we will go through it.

You and your wife available for dinner Thursday night? We are having a team gathering and you are certainly invited - we have some other "Advisors" with us as well as the team - spouses are good! We are thinking Chino.
We also have email notifications to share with you... having some issues on production machine - my sysadmin is in on Thurs - we will go through it. You and your wife available for dinner Thursday night? We are having a team gathering and you are certainly invited - we have some other "Advisors" with us as well as the team - spouses are good! We are thinking Chino.
Omar Reece
Send me the details re: Thursday dinner. Regarding coming in, how much time do you have?
Send me the details re: Thursday dinner. Regarding coming in, how much time do you have?
Eric Lopez
Will do... On another note, we had a bad disk issue w/ our CoCo implementation tonight. Not sure how that will impact my time now. For Thursday, I will have Loring send you some details - basically, Chino Latino around 7PM on Thurs - I will confirm. Have a great night Omar.
Will do... On another note, we had a bad disk issue w/ our CoCo implementation tonight. Not sure how that will impact my time now. For Thursday, I will have Loring send you some details - basically, Chino Latino around 7PM on Thurs - I will confirm. Have a great night Omar.
Fri, June, 26th 2015
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Omar Reece Feedback
BC:
Went to add a blog, then archive it. Received error: Not Found

The requested URL /Blog-List was not found on this server.

Apache/2.4.7 (Ubuntu) Server at www.workoutloud.com Port 80
WorkOutLoud - Enterprise Collaboration
workoutloud.com
Went to add a blog, then archive it. Received error: Not Found The requested URL /Blog-List was not found on this server. Apache/2.4.7 (Ubuntu) Server at www.workoutloud.com Port 80
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Eric Lopez
Ouch! Thanks - We will look into. We did make some updates tonight... do you have a blog you are working on?
Ouch! Thanks - We will look into. We did make some updates tonight... do you have a blog you are working on?
Omar Reece
Yes, I then went ahead and created a blog. That process seemed to work. Either it was user error or just general lack of knowledge on the site, but when I went through the admin process (public/private, etc.), I finally added an "article" to the blog. First, I tried to just post a link (to one of my existing blogs on my personal blog site), but that just appeared as text in the content of the article. So then I copied and pasted the contents of my blog in, clicked "😜ublish& Read more...quot; (instead of draft), then wondered where it would show up. Finally, I realized it put a future date and time (tomorrow at 3 something PM), where I had expected it to publish immediately. Likely user error again, but wanted to share the experience. Show less...
Yes, I then went ahead and created a blog. That process seemed to work. Either it was user error or just general lack of knowledge on the site, but when I went through the admin process (public/private, etc.), I finally added an "article" to the blog. First, I tried to just post a link (to one of my existing blogs on my personal blog site), but that just appeared as text in the content of the article. So then I copied and pasted the contents of my blog in, clicked "publish" (instead of draft), then wondered where it would show up. Finally, I realized it put a future date and time (tomorrow at 3 something PM), where I had expected it to publish immediately. Likely user error again, but wanted to share the experience.
Eric Lopez
Yes - I know what you are talking about. You as a user must create the link (link icon in editor). I think we can do better than that - stay tuned over the next couple of days.

We know the pattern of a link so we could either generate it automatically or at least warn you that there is one there, would you like to create it. We do this with feeds. Same goes for hash tags.

Right now, URL's, Hashtags, and attribution(@) are really interactive in messages (feed) and  Read more...were an after thought with the blogs. We will be doing some fine-tuning. Show less...
Yes - I know what you are talking about. You as a user must create the link (link icon in editor). I think we can do better than that - stay tuned over the next couple of days. We know the pattern of a link so we could either generate it automatically or at least warn you that there is one there, would you like to create it. We do this with feeds. Same goes for hash tags. Right now, URL's, Hashtags, and attribution(@) are really interactive in messages (feed) and were an after thought with the blogs. We will be doing some fine-tuning.
Eric Lopez
We may need to host an "Omar" hour with you at our office to go over in detail. We are close. Also - your involvement with our customer CoCo (Don Ball) could be very beneficial as we discuss their outbound communication needs. Look for an invite in the next couple of weeks.
We may need to host an "Omar" hour with you at our office to go over in detail. We are close. Also - your involvement with our customer CoCo (Don Ball) could be very beneficial as we discuss their outbound communication needs. Look for an invite in the next couple of weeks.
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Omar Reece Feedback
BC:
Hi, team! Love the look of the UI. One thing would be even better if the feed was default, or at least that was what I was expecting. From my experience, more real estate on the page dedicated to the feed was easier for the user to be grounded on what information was relevant to them. Interested in how you guys have thought about this or if there is simply a way for the feed to be set as the default based on my preference.
Hi, team! Love the look of the UI. One thing would be even better if the feed was default, or at least that was what I was expecting. From my experience, more real estate on the page dedicated to the feed was easier for the user to be grounded on what information was relevant to them. Interested in how you guys have thought about this or if there is simply a way for the feed to be set as the default based on my preference.
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Eric Lopez
On any page you want to make the default - try clicking the "heart" on the lower right. It will set that page as your starting point. Give it a try.
On any page you want to make the default - try clicking the "heart" on the lower right. It will set that page as your starting point. Give it a try.
Eric Lopez
Targeted feed content is based on your follows, connections, and engagements. In addition, with groups and blogs content can be set up for "suggestive" delivery. We should discuss this together in more detail. Our first customer will use this as a delivery mechanism to deliver specific content to specific regions and then to specific slices of that region. Great feedback and I would expect you would be asking these types of questions.
Targeted feed content is based on your follows, connections, and engagements. In addition, with groups and blogs content can be set up for "suggestive" delivery. We should discuss this together in more detail. Our first customer will use this as a delivery mechanism to deliver specific content to specific regions and then to specific slices of that region. Great feedback and I would expect you would be asking these types of questions.
Eric Lopez
Finally - we are looking to add pinned messages and hastag composite views... One of my pet peeves on some of the larger social networks is when you find something you like then lose it to the feed. We want to add an easy way to "mark" the item immediately so we can go back and either retrieve it directly or search a much smaller set of content.
Finally - we are looking to add pinned messages and hastag composite views... One of my pet peeves on some of the larger social networks is when you find something you like then lose it to the feed. We want to add an easy way to "mark" the item immediately so we can go back and either retrieve it directly or search a much smaller set of content.
Eric Lopez
Omar - I should also mention that if you hover over the left menu items, you will see some north/south arrows display. By pressing those arrows and dragging them up or down, you can personalize your menu items.

To go back to your new "home"😜age (other question) - simply click on the "Logo" on the upper left of the banner area. Also, when you relog in, your home preference, your menu resorting, and even if you show or not show your menus/online are saved and  Read more...remembered. Show less...
Omar - I should also mention that if you hover over the left menu items, you will see some north/south arrows display. By pressing those arrows and dragging them up or down, you can personalize your menu items. To go back to your new "home" page (other question) - simply click on the "Logo" on the upper left of the banner area. Also, when you relog in, your home preference, your menu resorting, and even if you show or not show your menus/online are saved and remembered.
Omar Reece
Great, will check those things out. set the feedback group as my "home", but didn't re-log in 😀 I agree with the irritation of losing stuff to the "uber feed". I like that you are thinking about the concept of relevancy overall. From my experience, most users quickly become overwhelmed and complain that there is too much information pushed to them that is not relevant. I've seen having to actually scale back features to users over time in an attempt to simplify. I've  Read more...wondered if the default beginning place should be very minimal information, where the user could build what they wanted, at their pace. I guess my overall advice is to start more simple than complicated. Show less...
Great, will check those things out. set the feedback group as my "home", but didn't re-log in :) I agree with the irritation of losing stuff to the "uber feed". I like that you are thinking about the concept of relevancy overall. From my experience, most users quickly become overwhelmed and complain that there is too much information pushed to them that is not relevant. I've seen having to actually scale back features to users over time in an attempt to simplify. I've wondered if the default beginning place should be very minimal information, where the user could build what they wanted, at their pace. I guess my overall advice is to start more simple than complicated.
Eric Lopez
Good point. Funny... the whole "suggestion" concept is to ensure that the user starts out with something 😀... But I also think that the UX (User Experience) should try to guide them to the right level of information. Case: I want to see who's joining my community or my group... or, conversely, I really only care about new discussions - or certainly, show people how to stay in touch with a thread...

So if you follow a group - you will be alerted regarding new  Read more...discussions. But only once. If you engage, you will be notified of all engagements regarding that conversation. We will be adding a mechanism to stop that process (actually in there, just not exposed). To stay engaged w/ a thread after initial notification that a new conversation has started requires either a reply or a "like" - at that point you are on the notify list.

All ears on this one 😀 Show less...
Good point. Funny... the whole "suggestion" concept is to ensure that the user starts out with something :-)... But I also think that the UX (User Experience) should try to guide them to the right level of information. Case: I want to see who's joining my community or my group... or, conversely, I really only care about new discussions - or certainly, show people how to stay in touch with a thread... So if you follow a group - you will be alerted regarding new discussions. But only once. If you engage, you will be notified of all engagements regarding that conversation. We will be adding a mechanism to stop that process (actually in there, just not exposed). To stay engaged w/ a thread after initial notification that a new conversation has started requires either a reply or a "like" - at that point you are on the notify list. All ears on this one :-)
Eric Lopez
BTW: Email notifications are not turned on yet - targeted for next week. We go live with our first customer at the beginning of July - so should be pretty tight by then.
BTW: Email notifications are not turned on yet - targeted for next week. We go live with our first customer at the beginning of July - so should be pretty tight by then.
Thu, June, 18th 2015
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Eric Lopez Feedback
BC:
FYI: Events, Find Someone are not completed yet. Find Someone scheduled for Monday, 6/22. Events are scheduled for 7/15
FYI: Events, Find Someone are not completed yet. Find Someone scheduled for Monday, 6/22. Events are scheduled for 7/15
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Eric Lopez Feedback
BC:
Welcome WorkOutLouders! 😀
Welcome WorkOutLouders! :-)
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Eric Lopez
Will be corrected - Thank you!
Will be corrected - Thank you!
Eric Lopez
Cover photo... Kinda prickly - we will check it out. Try refreshing and see if that changes anything. Had some updates to this area last night.
Cover photo... Kinda prickly - we will check it out. Try refreshing and see if that changes anything. Had some updates to this area last night.
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Eric Lopez Feedback
BC:
Follow this group to provide feedback and to submit suggestions!
Follow this group to provide feedback and to submit suggestions!
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