Tag: WorkOutLoud (Articles)

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  • Introducing WorkOutLoud™ Conversations
    Introducing WorkOutLoud Conversations! WorkOutloud (WOL) Conversations is a mobile app that fosters communication and collaboration between individuals or groups as well as subject based, private and public “channels”.  With tight integration to your customer community, you can be assured that your customers are collaborating within your ecosystem. Your platform, your data, your policies.
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  • Introducing WorkOutLoud SmartNPS™
    SmartNPS™ provides an simple and easy way to deliver NPS and related questions to your customer and is an integrated function within the WorkOutLoud Customer Experience platform. NPS (Net Promoter Score) is an effective algorithm for clearly identifying a “score” for a customer relationship or virtually any “subject matter” you would like to use an NPS approach to understanding how the customer values the company, product, service, or individual.
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  • How Deedre Day is taking the bull by the horns for her community
    There has never been a time to adapt to change like now.  And adapting in a timely manner is paramout. This requires a strong outlook, some good planning, and a strong team of employees, customers, and partners. With the COVID-19 pandemic happening right now - we are seeing business stumble to get back their footing on solid ground.  We do expect many to overcome today’s challenges, although we also expect to see a new set of leader organizations that will have demonstrated the ability to...
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  • The Ultimate Profile: Truly Understanding Your Customer
    Why is the profile so important?  More than just demographics, the profile can help you better understand your audience, it can help people find each other, it can be used to connect the dots between people and content, customers and products, prospects and the right advocate or promoter.  Finally, it gives you insight into behavior both now and in the future. Done well, you can collect tremendous amounts of data for your team while providing a user experience that doesn't feel like they're en...
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  • Maximize Your Customer's Positive Experience within WorkOutLoud
    We believe there are 5 components to help your customers coming back for more products and support creating longterm business relationships.
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  • The Customer Experience Platform... A Bigger Vision
    Today’s customers’ have high expectations of value and relevance. Today’s customers are savvy, aware, and connected.  They want information, connections, and collaborations that are relevant and timely.  They want you to remember who they are, what they purchased, and how they use your products.  They desire efficient ways to search and place high value on information you help them discover based on their needs.  They want to know they are among other customers just like them.  The...
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  • "We decided to go in a different direction"
    Why you might need to map the customer journey Everyone’s been there You get the call… your customer has decided to “move in a different direction.” You know what that means. To not put too fine a point on it, they just fired you. So, the conversation moves from some obligatory, futile attempt to persuade the customer not to move to eventually discussing how that relationship will wind down. This conversation is never good.
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  • Have an Idea? Share It!
    The number one question that I continue to hear is: How can I save time after sharing my idea? Entrepreneurship is trending as well as coffee shops and breweries supporting thousands of wireless idea creators because of the resources that are available, the outreach through social sites and online communities.
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  • Listen and Stop Talking
    When you listen and stop talking, you might be able to take in more information as well as earn more respect by allowing other people to have a voice. You also may benefit from others opening up and trusting you more which creates stronger business relationships. There have been many times when I have been at a conference or networking event with many Elephants in the room.
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  • "I'm Not a Salesperson!"
    Everyone is a Salesperson! I once heard someone tell me that they were not a Salesperson. Although their mouth stated that, I did not believe it and laughed thinking to myself that I need to clear the notion that many people have about Salespeople.
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  • Fading Business Loyalty
    Loyalty can be a good thing, although it can also be bad and what I mean by that is when wanting to be loyal you might be losing money because you trust the business. Business is just business and everyone is trying to make money just like you. Have I confused you? Good. Hear me out…I just had a AHA experience and had to share to help protect others like me trying to run a successful smart business.
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  • Let's be clear...
    Let's be clear - the market has changed. you can not afford to lose a customer once you have them. customer retention and customer wallet growth are top strategies regardless of your industry.
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  • What does it all mean??!!
    Keeping your information relevant People tend to be most engaged with your community when the relevancy of information is aligned with their interests and goals. If a user was to enter a site with no content or too much extraneous content they are more likely to not continue forward. However, if the user is immediately confronted with content and functions that are relevant to their daily needs – the potential for continued engagement improves exponentially.
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  • Keeping your customers forever...
    Our passion is to help your organization improve the customer experience through collaboration, sharing, and building critical business relationships between the people who use and support your products.
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  • Simple and Smart Profiling
    How comprehensive is your platform's profiling features? Member/Customer Profiling represents the most important and foundational features of any community platform and implementation. The Profiling capabilities of your platform have the potential to benefit you and your constituents most and can make the difference in many areas. From suggestions and connections, to information accuracy and analytics. Both the owner and the members/customers benefit from a complete and accessible profile ...
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  • Getting ready to release our latest collaboration app - WorkOutLoud Events
    Introducing WorkOutLoud Events Getting ready to release our latest addition to the WorkOutLoud Enterprise Collaboration platform... WorkOutLoud Events - Rolling out in October in two major markets. More to news to come.
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  • Because no two communities are alike
    No two communities are alike... that is why WorkOutLoud Foundry technology is a must have feature to tailor your community to your exact standards. From strong capabilties that require no coding to advanced capabilities that allow you to integrate into your existing systems. Becase... No two communities are alike. #WorkOutLoud #100TimesBetter #WOLFoundry
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  • A Collaboration Office for your Customers
    Why do your customers know more about your competition's products than your own products? Many times, they simply don't know what more you have. You must engage regularly with information and collaboration that is meaningful to them.
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  • Social Business Applications Ride a Growth Wave via ChannelInsider.com
    Enterprise Social is here to stay - Check out this analysis from 451 Research (http://451research.com/) or read the blog from ChannelInsider.com (social-business-applications-ride-a-growth-wave
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  • WorkOutLoud Foundry - An Integration Example
    The WorkOutLoud Foundry is... an optional set of authentication tools, API’s, and integration capabilities that allow your development team to seamlessly integrate your systems into WorkOutLoud.  It is a built-in set of tools to make integration simpler and more effective.
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  • WorkOutLoud, 100 years ago
    This is our office in the Minneapolis Grain Exchange 100 years ago... still a lively place and it looks like people were prone to "WorkOutLoud" even back then. Note the collaboration going on and the guys tending to the "feed" on the chalkboard. #workoutloud #wearepartofhistory #minneapolis Workoutloud.com
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  • What's with the Happy Monday Postcards?
    WorkOutLoud.com is coming! First of all... YES, we have a new collaboration solution focused on customer/product centric businesses coming out spring, 2015. At this time we are targeting mid-April. We are currently still building out functionality and market testing the new concepts, designs, and user functionality. We have a strong advisory board representing the Retail, Healthcare(Payer), Higher Ed, and Government. Our advisors have many years of collaboration as well as large scale enterprise system experience under their belt and we appreciate their involvement.
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