We believe there are 5 components to help your customers coming back for more products and support creating longterm business relationships.

Today’s customers’ have high expectations of value and relevance. Today’s customers are savvy, aware, and connected. They want information, connections, and collaborations that are relevant and timely. They want you to remember who they are, what they purchased, and how they use your products. They desire efficient ways to search and place high value on information you help them discover based on their needs. They want to know they are among other customers just like them. They want the right answers to the right questions. Finally, they want to share their experience with others and to learn of other’s experience.

SmartNPS™ provides an simple and easy way to deliver NPS and related questions to your customer and is an integrated function within the WorkOutLoud Customer Experience platform. NPS (Net Promoter Score) is an effective algorithm for clearly identifying a “score” for a customer relationship or virtually any “subject matter” you would like to use an NPS approach to understanding how the customer values the company, product, service, or individual.